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Frequently Asked Questions

Find quick answers to common questions

What is Product Generation Pro (PGP)?

Product Generation Pro is a way to easily create photo-realistic product images by quickly training a product model on 3 - 20 reference images of the product (ideally the same SKU, visual packaging and label). Once the model is generated, fine-tuned and available on the PGP home page, select your model and run lifestyle image prompts with the model. Lifestyle images of a target audience using the product or the product in a specific background can be generated in less than a minute. Go to Generation History to view previous image generations and the prompt used. Click Export to download the PNG images for use. 

What is Creative Generation Pro (CGP)?

Creative Generation Pro (CGP) is a suite of tools for ideating and generating marketing concepts and imagery, generating custom product or lifestyle image assets, finding or generating brand-compliant styles as layered templates for your image or video assets + overlaid copy and graphics, in multiple sizes, shapes and even languages, to export to your connected marketing platform accounts. Whether you start from scratch with an AI-assisted strategic creative brief – which incorporates your brand assets, guidelines and creative performance insights – or start from creative insights to build AI-assisted new variations, CGP will unlock your existing assets and data, and automate using that to build new and better creatives / ads. 

Is CGP available for teams? What are the AI Agent and Enterprise Plans?

Creative Generation Pro is the best subscription for individual designers and marketers looking to create creative strategy briefs, auto-generate assets and ads from creative brief concepts, mass-produce visually stunning creatives in multiple sizes and formats for omnichannel use, and learn creative element insights to drive further improvements in target audience engagement. CGP can support small teams up to 3. To scale use of the platform in your organization to more team members, you’ll need to upgrade to either CGP for Teams, a custom Enterprise Plan (multiple teams or brands), or a service plan combining self-serve platform access + creative and/or media buying services. 

Can I use Product Generation Pro or Creative Generation Pro for free?

Product Generation Pro is our lowest-cost subscription plan ($25/month). However if you want to use PGP with our suite of asset generation, creative automation and workflow features, you can upgrade to Creative Generation Pro for Marketers. And if you need to collaborate with colleagues to debate action items from real-time creative analytics, design and debate variations for testing, fine-tune brand-approved assets and AI brand rules, or submit creatives to brand approvers for approval to run, you can upgrade to CGP for Teams or build a custom Enterprise plan. Or you can request free access for student programs.

To learn for yourself, start a free PGP or CGP trial account at cgp.omneky.com/login.

What are ideal product images for building PGP models to achieve the most pixel perfect generated images?

For the most pixel perfect product images, your model should be trained on as many similar types of images as possible, and try to use the same product SKU (same shape, packaging, and label). It can also help the product model learn the relative product size if one or more training images shows the product being used by a person or in a setting. 

Why did my product model training fail? Will I be billed for it?

Our Product Models are trained via the Replicate cloud service, which like any cloud LLM service can get backed up with requests during high frequency periods. If you receive the Training Failed message, but no error messages related to your training images prior to submitting the model training, this may be the cause and you will have to just re-try your model training. Credits will only be used for successful Model trainings and Image generations.

Are there any training videos or YouTube channels I can follow?

You can visit and follow Omneky’s YouTube channel.

How do I get more credits?

You can buy additional credits by clicking your name in the lower left nav and navigating to Settings / Payments & Transactions. You can buy bundles of credits using the credit card on file for your company account (the credit card you signed up with unless changed later). Credits are valued at USD $0.10 per credit. Generating a model is 75 credits, an image is 10 credits, and a video from the image is 50 credits.

How can I change my plan or credit card information?

To change or cancel your subscription or billing credit card, navigate to Settings from your name in the lower left nav bar. To view our Plans and Features please visit www.omneky.com/pricing.

Who can I contact with billing, technical or sales questions?

Email support@omneky.com with your email, question, and for any issue please include the use case, url or any relevant screenshots.